This is a SharePoint 2013 template for a HelpDesk / Trouble Ticket system. It’s easy to set up and customize and it works great for IT service businesses that support multiple external clients.
This is a SharePoint 2013 template for a trouble Ticket system. It includes the following features:
- You can customize the site to show your own
company name and logo.
- Animated tiles provide links to different
sections of the site.
- An administration link allows you to view and
manage all trouble tickets.
- Users do not need a user name/password to enter
a trouble ticket unless they choose to do so.
- You can move completed tickets to a public archive
so users can search and find solutions before creating a new ticket.
- You can move completed tickets to billing status
so that you know what tickets need to be billed.
- Technicians can receive alert messages related
to trouble ticket creation, changes and other actions.
- Features document library where you can upload
technical documents, white papers, cases studies, etc.